We dined at Hunter, Taj, And the sushi place all took more than 2 hours in total to dine with a short wait for seating. Would fully recommend this place to anyone. Check in was great (after the horror stories on here I was dreading it!) Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. There are 10 restaurants on site, along with a coffee shop/café. Royalton Riviera Cancun Resort & Spa: Diamond Club is not worth it - See 14,640 traveler reviews, 13,786 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. This sprawling resort’s got lots to keep you busy. Entertainment wasn’t the best but it didn’t matter. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. Room layout is good, Beach towels are clean every day.The bad bits - Food, out of the 7 speciality restaurants the only one we had no problems with was the Zen restaurant (Chinese and japanese). Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We stayed in diamond club travelling with family including 2 children. Our room was lovely and had all the amenities you would expect. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Review tags are currently only available for English language reviews. Dear Mark J, We feel truly sorry while reading your trip advisor review. Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. The butlers are a complete waste. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! All in all it was a fantastic week and we will defiantly be returning soon. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. It was not crowded. Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. Cold hard pizza and lukewarm burgers...we left it in the end and didn’t order again!We frequented the Splash pool during the day which suited us - good entertainment and fab atmosphere. Entertainment however was awful, across the main pool on a stage area great if you have good eyesight and like sitting perched in your nice evening wear on a grainy wall....not much thought has gone into guest comfort when it comes to this area.Had torrential rain for 2 days, would not recommend going in the rainy season as hotel all very open to the elements and so nowhere to relax except your room or a wet lobby, sports bar dripping, and Hunters restaurant roof fell in so for 2 days no restaurants open so Diamond club a waste and no compensation. - Check out Tripadvisor members' 13,370 candid photos and videos. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. The tv does not work half the time to order and calling took a good few tries.Not having a sit down breakfast place is super disappointing. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a … The service was good. Royalton White Sands Resort Royalton White Sands - Montego Bay All Inclusive - Montego Bay, Jamaica ... With Diamond Club™, you'll receive the following upgrades: That said the girls who work there were great. Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. We knew that seaweed has been a problem for the resorts this year and that the hotel can do nothing about it. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant.The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent.The hotel is very nice and the food was fantastic. We would like to apologize for the mishaps occurred during your stay, please know we are contacting you though trip advisor messages in order to follow up the issues mentioned above. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Employees are more worried about checking their phones than servicing guests.If we had paid less and did not pay for diamond club we would have been able to overlook a lot of this. Upcoming promotions at Royalton Luxury Resorts Collection. $235 per night (Latest starting price … The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. They were really only there to make reservations. A quick review of them:-Hunters steak house - this was our favourite - decor amazing, food unbelievable - yummy fillet steak!Grazia Italian - delicious! Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,519 traveller reviews, 13,658 candid photos, and great deals for Royalton Riviera Cancun Resort & … Are there things that you wanted to see changed? Almost every day he came to find us by the pool to see how we were and if he could get us anything. But very warm as no air con and can be bothered with mosquitoes.Zen teppanyaki - the show cooking was fantastic - we were lucky to get a booking (go a bit before 3pm to queue) and was well worth it.Sports bar - burgers and chicken - simple food but delicious in a pub environment.Agave Mexican - our least favourite - menu choice wasn’t great and service really poor - we were seated outside and told there’d be an hour’s wait for inside despite it being two thirds empty. We are looking for your next visit in the near future.Luxury RegardsAlfonso LopezGeneral Manager. The butlers are a complete waste. The only saving grace was the food. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom It was not high pressured. Room service is extremely hit and miss. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. We traveled with 16 guests. Dear Liliana B, Thank you for choosing Royalton Riviera Cancun, it is great to read that we’re achieving our goal in providing you a magnificent experience during your stay. It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. The only saving grace was the food. There were items that were in need of repair- like a loud escalator. However, we would like to extend an apology for the disruptions that may have been caused to you during your stay. They basically have a monopoly on the hotel and it's such a long walk to the main road that you can't get anywhere without using a taxi. Saint Lucia ... Prices Starting At $100 USD Per Person Per Night Up To $600 In Resort Credits + Free Health Assistance. We had an argument with the manager and we had to tell him that we were in the same family to get him to agree to us sharing. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. They didn’t expect it and provided a good service regardless.There are no plastic straws here so if you like a straw with your frozen cocktail, I recommend taking a metal one with you. There are cracks, missing tiles and peeling paint everywhere. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,315 traveller reviews, 13,510 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Our favourite restaurants were Grazie and Taj - the food was delicious and refined not just all you can eat style food. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great... We stayed here for two weeks in September in a swim up room in the Diamond Club. Just if this is important to you! They are really noisy and too many closed at once in my opinion. Definitely not worth the extra money. Obviously we were fine as had diamond club but would have been really pissed if we hadn't. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Home Royalton Riviera Cancun Resort & Spa - All Inclusive . The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. Good bits - not too many. This new-generation all-inclusive resort offers discerning travelers a family … All in all a wonderful trip. Thank you for your recent post on TripAdvisor. The bars don’t open til 10am which is worth knowing The pool waiters worked tirelessly - found them all great. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Bliss. Snack in the room are non-existent. You can not leave the property without a cab. Umbrellas for shade were very limited though. The cakes from the bakery in the buffet restaurant were amazing along with the milkshakes made from ice-cream in the coffee shop. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great...We stayed here for two weeks in September in a swim up room in the Diamond Club. It was like pulling teeth to get a bag of chips. The bar on the beach had the best service with “Alex”. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Once again, thank you for your preference.Luxury RegardsAlfonso LopezGeneral Manager. The tv does not work half the time to order and calling took a good few tries. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Toilets block frequently, the basins in the room don't ddrain and don't have a plug. The food at Royalton Riviera is above average for an all-inclusive. The food was good and all dietry requirements were catered for. Everyone was so friendly and special thanks goes to Abel the barman who looked after us so much and was sad to say goodbye to him! Amazing: Royalton CHIC Suites Cancun - See 1,924 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. This sprawling resort’s got lots to keep you busy. If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! We stayed here for two weeks in September in a swim up room in the Diamond Club. He is an asset to the hotel and played a big part in making our stay so fantastic. Stay in a Diamond Club TM room and receive $600 in resort credits. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. - See 14,669 traveller reviews, 13,802 candid photos, and great deals … Service and food, we walked out in the end after it took us several nights to get in there. So bring your own items if you want or need anything special. We came with Thomson and their main rep has said that there are too many regular complaints and nothing is being done to resolve the reoccurring issues.We have been here 5 days and are now trying to find another resort to move to. The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. more. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. The coffee machines in the room could have been better but the coffee shop in the lobby and the constant supply at breakfast made up for this. And last but not least we had a very unfortunate incident in the Italian restaurant where the waitress lied on us saying that we had to buy a bottle of wine in that restaurant as it was mandatory. Incredible hotel, amazing food, entertainment and beautiful beach and views. The hotel is very nice and the food was fantastic. The resort is cleaned and maintained to a high standard. Luxury RegardsFrancisco JorgeGeneral Director. It was phenomenal and there are a lot of selections. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Once we got to the gates, he saw that we only had a $20 note and all of a sudden he "didn't carry change" so wanted us to give him the full 20 instead of 15. Search for Royalton Riviera Cancun discounts in Puerto Morelos with KAYAK. The food is if your lucky barely warm and in most instances from the alacart restaraunt to your table (30-60 paces) half your food is cold by the time you get to your table. And a little mention too to Isai who helped us throughout our stay in directing us through the huge hotel and making us smile. Overall just go for it. And the hairdryer was so powerful which was a dream with my mountains of hair!In my opinion the minibar was poor - it had a basic supply of two beers, three soft drinks, two bottles of water and one small packet of crisps for the three of us. The selection of sweets is not good. It was our first visit to Mexico and we were not disappointed. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. We stayed in diamond club travelling with family including 2 children. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. It was great to see and never bothered any guests that we saw. ).There’s supposed to be a concierge on each floor but I didn’t see one once on our floor, not that we needed one. Thank you Royalton! The maids were good in the morning to clean the room but after that our room never got touched. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. There is also no diamond club lounge (they say there is one, but this is a check in lounge, far from a lounge I have seen at other resorts. Our favourite was Zen, both the teppanyaki and the standard restaurant. This increases privacy and security. Check prices, photos and reviews. We traveled during Halloween and the hotel offered a fun haunted house. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Puerto Morelos, Mexico, at … Almost every day he came to find us by the pool to see how we were and if he could get us anything. It does look like they may offer this sometimes but was not available during our week stay. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Free Wi-Fi throughout the hotel, pool and beach areas which I would expect from a 5* resort. This price is based on the lowest nightly price … Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The Mexican restaurant was appalling. The rooms were clean. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There were concierges on other floors so you’d get one somewhere Breakfast in the buffet restaurant was outstanding - they have everything and anything. The Hideaway at Royalton Riviera Cancun is an adults-only, all-inclusive experience with 343 beautifully decorated luxury rooms and … With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Bliss. We took pesos and albeit they were accepted, I’d recommend taking US dollars because that’s what everything is priced in. Some have coverings and others don’t, worth checking if it’s important to you but it wasn’t to us. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We’d definitely want to have you back at any of our Royalton resorts!Luxury RegardsFrancisco JorgeGeneral Director. They are everywhere, even in the rooms. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ask stephb168 about Royalton Riviera Cancun Resort & Spa. Absolutely will be back in the future with our daughter. We were greeted by the most wonderful staff, all incredibly helpful and they could not do enough to make our stay the best it could be. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Book online or call 1 (800) 881-7409. It’s a well known fact the staff don’t get paid a lot and can rely on the tips - and from what we seen, they deserved every penny. How this resort is getting 5 star ratings is beyond me. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. Our butler Ramiro was FANTASTIC. We hope you enjoyed a wonderful time with your partner at our resort. Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. Room service is extremely hit and miss. A lot of Americans brought their own cups - they’re much further ahead in those stakes than us Brits!The shops are expensive onsite - for big bags of crisps (chips), they’re three for $20. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. There were plenty of activities. - taxi service is a massive rip off. Was good food but not much left past 3pm despite advertising they’re open til 5pm. - Check out Tripadvisor members' 13,370 candid photos and videos. We stayed in diamond club travelling with family including 2 children. what a lovely hotel as we went into the lobby. We enjoyed our 5 night stay at this all inclusive resort. We asked for medical attention, but could not find anyone to assist us. The grounds were safe. How this resort is getting 5 star ratings is beyond me. Royalton Riviera Cancun Resort & Spa Features. He was always smiling and having fun. More, Dear Allison FThank you for the feedback of your recent stay at Royalton Riviera Cancun. They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. Watch out the mozzies as you will get bitten but didn’t ruin the holiday at all!!!! ... Diamond Club. We enjoyed the range of food available and the choice of restaurants. No walking allowed to leave the property. You can buy onsite but they’re expensive. 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